1) Reservation Policy

We require a reservation for all services. A credit card is required to hold the reservation.

The credit card on file will be charged according to our Cancellation, Rescheduling, and No-Show Policy outlined below if you cancel, reschedule, or do not show up for your scheduled appointment.

2) Payments

Accepted forms of payment are cash and card.

3) Card on File

We do require a card on file.

4) Cancellations / Rescheduling / No Show

All cancellations and rescheduling requests must be made at least 72 hours (3 days) before your scheduled appointment.

Our cancellation and rescheduling policy is as follows:

72+ hours before your scheduled appointment: You may cancel or reschedule without penalty.

48 hours before your scheduled appointment: Your $50 deposit will be forfeited.

24 hours before your scheduled appointment: 50% of the service cost will be charged to the card on file.

Within 24 hour of appointment or no-call/no-shows: 100% of the service cost will be charged to the card on file.

By booking an appointment with Moonlight Spa & Hammam, you acknowledge and agree to our cancellation, rescheduling, and no-show policy.

5) Consent Form

All consent forms will be digital.

Prior to your appointment, you are required to fill out the appropriate consent form for your service to maximize your appointment time.

6) Arrival

Please arrive 10 to 15 minutes before your appointment time to check in, use the restroom, get situated, and get ready to go for your full allotted session time.

7) Refunds

Gift cards are non-refundable.

We will not refund Moonlight Spa and Hammam membership purchases.

All product sales are final. Products are not eligible for returns, refunds, or exchanges.