1) Reservation Policy
- We require a reservation for all services. A credit card is required to hold the reservation.
- The credit card will only be charged in the event of a no show or last minute cancellation.
- If you do not show up or cancel last minute a $50 fee will be charged to that credit card on file.
2) Payments
- Accepted forms of payment are cash and card
3) Card on file
- We do require a card on file
4) Cancellations / No Show
- Please note if you are experiencing any illness symptoms, do not come to your appointment and contact us as soon as possible
- If you are ill and need to reschedule ( within 24 hours) you may do so without penalty
- If you need to cancel, a 24 hour notice is required, otherwise, a penalty will be charged.
5) Consent form
- All consent forms will be digital
- Prior to your appointment, you are required to fill out the appropriate consent form for your service to maximize your appointment time
6) Arrival
- Please arrive 10 to 15 minutes before your appointment time to check in, use the restroom, get situated, and get ready to go for your full allotted session time
7) Refunds
- Gift cards are non-refundable.
- We will not refund Moonlight Spa and Hammam membership purchases.
- Products may be returned for refund/exchange provided the following requirements are met:
- It is within 30 days of purchase.
- It is unopened and still in the original packaging.
- You have proof of purchase and ID.